About Us

Answering Cleveland is dedicated to helping business professionals increase their profitability by streamlining and simplifying client contacts. We provide real people interacting with your clients for positive and guaranteed solutions.

To obtain a free consultation, custom quote

and further sales information

Request a Consultation

Or Contact Us At

216-621-1878 / 800-622-1878

message.center@answeringcleveland.com




Whether employed 24/7/365 or just when your office is unavailable, the use of an answering service can help keep you organized!

Our Mission Statement:


Answering Cleveland Inc., provides a quality experience that exceed our customer's expectations through all levels of service. We commit ourselves to ensuring complete customer satisfaction on every call.

Our Agents:


Here at Answering Cleveland Inc., we believe that you cannot sacrifice quality for cost. When you choose to merge with our business, you are choosing unmatched quality. Our agents receive specialized and ongoing training to equip them with the skills needed to handle your clients with the care and discretion they deserve. By emphasizing inbound call handling rather than sales and telemarketing, our agents are able to devote 100% of their energy on building and bridging relationships between you and your clients.

Our Technology:


Our software system receives quarterly updates for your benefit. We want to make sure our systems are operating at maximum efficiency so you never have to worry. Not only are we committed to providing you with state-of-the-art technology, but we also take preventative and cautionary measures so our back-up disaster plan makes our services run seamlessly.

Our Quality:


Our call recording feature on every inbound and outbound call serves multiple functions. Not only do we want to provide you with superior customer service, but we mandate this feature so we are able to verify any discrepancies that may arise on a given call. We use Voice Logger as an inter-office tool to measure and evaluate the level of service given by each agent on a daily basis. Furthermore, this feature is especially useful for lawyers, medical personnel, and property management companies for liability purposes. Upon request, our team of professionals can send you an e-mail recording of any call.

Our Customers


Hospice/Home Health Care/Medical Facilities/Offices/Clinics -

Answering Cleveland, Inc. is HIPAA compliant. We take pride in ensuring your patients receive the utmost discretion and attention. We provide answering services for several medical facilities ranging from 24 hour receptionist for psychiatric care to serving as an after hours dental emergency contact center. We are also a contact center for home care and hospice agencies. Our agents receive specialized training in the art of patient care, and you can trust in knowing our goal is to handle your patients the same way your staff would. ... Read More

HVAC/Electrical/Plumbing/Roofing/General Contractors -

Our agents are trained to dispatch routine and/or emergency calls to your personnel any time you require it. In today's economy, we understand that every service and sales call counts. This is the # 1 reason to employ an answering service. Rather than employing a receptionist to sit in your office waiting for the phone to ring, let us capture your sales and service inquiries. Whether it is a resident wanting a new furnace installation, or a customer with a flooded basement, we can help. ... Read More

Property Management Companies -

As Cleveland's # 1 messaging service provider, we also specialize in property management companies. Most of our property management companies have been long standing clients and are extremely satisfied with the ease and efficiency of our service. Never worry again about liability issues and costly maintenance repairs due to on call personnel not promptly responding to a maintenance call! Let us dispatch your emergency calls, filter unwanted solicitations, and capture after hours rental inquiries! Never miss an important call again! ... Read More

By using our skilled, professional answering service, your customers (existing and new) can feel that they are a fundamental part of your business. Whether you are an owner or manager, the use of Answering Cleveland, Inc. can help your provide your customers with the quality customer service they deserve.

Northeast

To obtain a free consultation, custom quote


and further sales information



Request a Consultation

OR CONTACT US AT


216-621-1878 / 800-622-1878


message.center@answeringcleveland.com

Click for BBB Review of Answering Cleveland


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