Here at Answering Cleveland we believe that you cannot sacrifice quality for cost. When you choose to merge with our business, you are choosing unmatched quality. Our agents receive specialized and ongoing training to equip them with the skills needed to handle your clients with the care and discretion they deserve. By emphasizing inbound call handling rather than sales and telemarketing, our agents are able to devote 100% of their energy on building and bridging relationships between you and your clients.

Our software system receives quarterly updates for your benefit. We want to make sure our systems are operating at maximum efficiency so you never have to worry. Not only are we committed to providing you with state-of-the-art technology, but we also take preventative and cautionary measures so our back-up disaster plan makes our services run seamlessly.

Our call recording feature on every inbound and outbound call serves multiple functions. Not only do we want to provide you with superior customer service, but we mandate this feature so we are able to verify any discrepancies that may arise on a given call. We use Voice Logger as an inter-office tool to measure and evaluate the level of service given by each agent on a daily basis. Furthermore, this feature is especially useful for lawyers, medical personnel, and property management companies for liability purposes. Upon request, our team of professionals can send you an e-mail recording of any call.