Business Solutions

Answering Cleveland will provide your business with the solution that best fits your particular business needs. Here are just a few of the industries and professionals utilizing our unique services:

Healthcare

Professionals
  • Hospice Care
  • Home Health Care
  • Dentistry/Orthodonticss
  • Medical Equipment Sales/Service
  • Orthopedics
  • Podiatry
  • Physicians
  • Psychiatry/Psychology
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Answering Cleveland is HIPAA and HITECH compliant. We take pride in ensuring your patients receive the utmost discretion and attention. We provide answering services for several medical facilities ranging from 24 hour receptionist for psychiatric care to serving as an after hours dental emergency contact center. We are also a contact center for home care and hospice agencies. Our agents receive specialized training in the art of patient care, and you can trust in knowing our goal is to handle your patients the same way your staff would.

Service

Professionals
  • Heating and Air Conditioning
  • Electricians
  • Plumbing & Septic
  • Roofing/General Contracting
  • Tree Service
  • Door Repair
  • Elevator Repair
  • Insurance Restoration
  • Landscaping
  • Home Improvements
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Our agents are trained to dispatch routine and/or emergency calls to your personnel any time you require it. In today's economy, we understand that every service and sales call counts. This is the # 1 reason to employ an answering service. Rather than employing a receptionist to sit in your office waiting for the phone to ring, let us capture your sales and service inquiries. Whether it is a resident wanting a new furnace installation, or a customer with a flooded basement, we can help!

Business

Professionals
  • Property Management
  • Real Estate
  • Attorneys/Lawyers
  • Accounting/CPA's
  • Funeral Homes
  • Loan Companies/Refinancing
  • Foster Care
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As Cleveland's # 1 messaging service provider, we also specialize in property management companies. Most of our property management companies have been long standing clients and are extremely satisfied with the ease and efficiency of our service. Never worry again about liability issues and costly maintenance repairs due to on call personnel not promptly responding to a maintenance call! Let us dispatch your emergency calls, filter unwanted solicitations, and capture after hours rental inquiries! Never miss an important call again!

miSecure Messaging

Professionals
  • Healthcare
  • Government
  • Legal/Finance
  • Energy
  • Home and Facility Services
  • Information Technology
  • Real Estate
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Your business communication needs focus. The miSecureMessages Application on your smartphone lets you focus on your work flow as all of your secure communications are kept separate from the clutter of e-mail and text messages! miSecureMessages two-way messages are organized into message threads, organizing communications with your business peers. And you know it's a business communication by the sound of the persistent alert. When you need to receive and send immediate and protected messages, you need miSecureMessages!

Absentee

Call Off Reporting
  • Educational Facilities
  • Automotive Industries
  • Government Offices
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Our Absentee / Call Off Reporting Answering Service will ensure that your employees will be able to reach a live person to properly record and document their absences during any life situation that may occur 24/7/365.
Answering Cleveland will work with you to customize an employee absentee reporting line that will accurately record all of the necessary information required by your individual company and/or union policies and procedures.

Technical Support

Help Desk/eResponse - Notifications & Alerts
  • Equipment Sales & Services
  • Technology Sales and Services
  • Software Developement and Sales
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Help Desk:
Our agents specialize in acting as a contact center for all types of businesses and situations. Whether you are looking for I.T. help desk dispatching or technical support for a software company, our professionals are fully trained.
eResponse:
Many computer systems can automatically email you in the event of a problem. We can receive that email on your account and dispatch to your staff immediately.