Career Opportunity

"Customer service/call center experience preferred but willing to train the right candidate. Ability to maintain professional demeanor while answering inbound-calls for several hundred local/national thriving businesses regarding many different subjects. Ability to work with dual large screen computer monitors. Ability to multi-task while speaking with callers and entering information on computer. Ability to work 2nd shift schedule 40-hours per week including weekends and holidays Basic typing/computer skills required. Excellent attendance required. (full-time and part-time available) Work on-site in our Downtown Cleveland, OH call-center. Must be age 18 or above and have obtained a high school diploma or GED. THERE IS NO SELLING OR TELEMARKETING INVOLVED IN THIS POSITION."

Answer inbound calls in our 24/7/365 state-of-the-art call center for a variety of industries including property management, medical, hvac/plumbing/electrical, mortgages, funeral homes, security, and many more. Enter messages into our call-handling software and/or client’s web portal. Dispatch messages taken to our clients per their account instructions. Monitor inbound email alerts for alarming equipment/systems and notify client. May occasionally speak with callers in distressed situations.

Significant opportunity for advancement within the company. Paid breaks (only scheduled for 8-hour days). Monthly attendance bonus for simply showing up to work on-time with no call-offs. Premium holiday pay Generous paid time off (PTO) accrued each paycheck Benefits available after 90-days including medical, dental, vision, and life. Company pays 75% of premiums. 401k with employer match. Free parking in rear of building. Downtown Cleveland, OH call center located immediately next to I-90 on ramp and off ramp at Superior Ave. Secured building access with electronic keyfob entry, security-camera monitoring, and motion-detection system near building entrance. RTA Bus stop located directly across the street.

Answering Cleveland is a thriving answering service that has been in business in Downtown Cleveland, OH for over 60 years. With our continued growth, we are seeking to add several customer service agents to work on-site in our call center. You will answer 100+ inbound calls per day for any of our several hundred clients. Your main duty will be to ensure the callers that you will have their concern addressed and follow the scripting to accurately gather the necessary information to create a record of their call. There is no selling or telemarketing involved. Training will be on 1st shift the first week of employment and then the position will be scheduled for 2nd shift hours including weekends/holidays. There is a significant opportunity for advancement in our organization as we are a growing call-center which operates 24/7/365. We look forward to you joining the Answering Cleveland team!