FAQ
WHAT IS AN ANSWERING SERVICE?
An answering service is the equivalent to employing a full time receptionist without the additional expenses of training and providing benefits. Our answering service is a 24 hour a day, 7 day a week, 365 day a year operation that answers your calls in the name of your business, gathering only the information you desire, answering 100% of your calls by way of a live person. No answering machines. No annoying hold music for 15 minutes with a myriad of different options to push to connect to your party.
Think of an answering service as a liaison between you and your customers; when your customers call your business line, they will be connected almost immediately to a live person whom they perceive to be your employee. Employing an answering service gives you the benefit of having access to a fully trained customer service team without the overhead costs. Do you want to get rid of those pesky telemarketers? We can do that too. You won’t even know they ever called if you so choose.
WHAT IS YOUR BILLING FORMAT?
We believe it is more cost effective to be billed per minute, NOT by call. This way you are only paying for the time that our agents are talking to your clients, versus per call billing which would still bill you for a hang-up or disconnected solicitation call. Our agents can give your callers the personalized attention they need. Again, we can customize any business need for optimal answering service solutions.
HOW DO I GET MY MESSAGES?
You have a menu of options to choose from. Your messages can be sent to your cell phone, alphanumeric pager, fax machine, e-mail, or sent into a customized voicemail box designated for your company only. We can also e-mail a confirmation of all messages to your company e-mail. Furthermore, our most cost effective and popular feature is our SMS/text messaging capability. Our agents can dispatch your client information to your cell phone instantaneously!
HOW LONG DOES IT TAKE TO SET UP SERVICE?
Once you have chosen a plan that best suits your business needs, simple accounts can be programmed within 24 hours.
However, should you require more complexity, this may take anywhere between 24-48 hours.
WHY SHOULD I CHOOSE ANSWERING CLEVELAND?
We want to be your solution to today’s business epidemic. Unprofessional and haphazardly answered phones do not portray an elite business with competent and quality front lines. When your customers call you, they want to hear someone courteous, knowledgeable, and professional. Today’s businesses are struggling to find quality customer service personnel to efficiently disperse customer issues. More and more business professionals are turning to the experts at Answering Cleveland when they need exceptional customer communication.
Whether you employ us after your office closes, on weekends, or as your all hours call center annex, we strive for two things: to capture your client’s needs and strengthen your relationship with them. If you want to maximize profitability and raise the bar on customer communication, turn to Answering Cleveland’s unparalleled 24 hour answering services.
AM I REQUIRED TO SIGN A CONTRACT?
We want you to stay with us because you are satisfied, not because you are locked into a formal contract. We do not require any long term contracts. Our service can be month to month or yearly.
DO YOU OFFER CUSTOMIZED ACCOUNTS?
Yes! Your account is a direct reflection of your business operations. No one can answer your phone better than you, but we do our best to get as exact as possible. You tell us how you want your phone answered, what information you want obtained from your callers, and how you would like to receive your messages. It is that easy!
ARE YOU AFFILIATED WITH ANY ORGANIZATIONS?
Yes, Answering Cleveland is a Better Business Bureau accredited business with an A+ rating. We are proud members of the NAEO (National Amtelco Equipment Owners), NOAA (Northeast Ohio Apartment Association), ATSI (Association of TeleServices International), and GLTSA (Great Lakes TeleServices Association).
