Contractor Services

Efficient Contractor Dispatch Services: Reliable Handling of Routine and Emergency Calls for HVAC, Electrical, Plumbing, Roofing, and General Contractors.

HVAC/Electrical/Plumbing/Roofing/General Contractors

Our agents are trained to dispatch routine and/or emergency calls to your personnel any time you require it. In today’s economy, we understand that every service and sales call counts. This is the # 1 reason to employ an answering service. Rather than employing a receptionist to sit in your office waiting for the phone to ring, let us capture your sales and service inquiries. Whether it is a resident wanting a new furnace installation, or a customer with a flooded basement, we can help.

Heating, ventilation, and air conditioning

As a HVAC, electrical and plumbing professional, you know emergency situations are a 24/7/365 occurrence. Estimates, inquires, maintenance and service requests (routine/urgent) can keep you very busy through the course of the day. Since being on the job-site most of the day inhibits you from being available to take calls 24 hours a day, 7 days a week, why not consider using an answering service?

HVAC Units
AI

HVAC/Electrical/Plumbing/Roofing/General Contractors

 

Many computer systems installed on field equipment can send automatic emails in the event of a problem. Through eResponse, Answering Cleveland can receive these emails on your account and dispatch them to your appropriate personnel immediately according to your specifications.

Our Approach

Whether employed 24/7/365 or just when you and your personnel are unavailable, the use of an answering service can help keep you organized and immediately informed of all emergency issues!

Our account representatives receive specialized training in HVAC, electrical and plumbing companies.

Because we customize our services to meet your needs, the information you require on each call is documented and dispatched according to your specific instructions.

Answering Cleveland has the ability to record all calls taken on your behalf thus assisting you in the event of liability or insurance issues.

Employing our 24 hour answering service will significantly decrease the likelihood your company may encounter liability and costly maintenance issues for not promptly attending to an after hours emergency issue.

Using Answering Cleveland reduces the strain of having personnel on the job-site answering field calls directly.

Answering Cleveland has the ability to screen and log all calls while only dispatching what you deem to be an emergency.

A record of the customer's information, time, date, and nature of call is captured and can be sent to you for record keeping.

"Routine" calls (inquiries, clean and checks, billing, etc) can be logged and faxed or emailed, while calls of a more urgent matter can be immediately dispatched to your on-call personnel.

By using our skilled, professional answering service, your customers (existing and new) can feel that they are a fundamental part of your business. Whether you are an owner or manager, work alone or have a team of technicians, the use of Answering Cleveland can help you provide your customers with the quality customer service they deserve.

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Answering Cleveland is HIPAA compliant. We take pride in ensuring your patients receive the utmost discretion and attention.
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Property Management

Property Management

As Cleveland’s # 1 messaging service provider, we also specialize in property management companies.
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